More information on how to talk about money, visit The Money Advice Service website.Ĭharlotte is the senior digital editor of the Money Advice Service.112: How To Have Awkward Money Conversations With Your Clients It’s very rare that you’ll get through your entire business without ever having to have at least a slightly awkward conversation about money. Today, we’re talking about having awkward money conversations with your clients. But don’t worry because I have a couple of tips on how you can make them less awkward! Let’s get into it.Ġ3:12- 03:25 The very first thing is when someone sends you an awkward conversation, and this is usually over email, don’t feel like you have to respond right away, and don’t respond in panic. Give it at least a day.Ġ4:31- 04:41 (10) There are a couple more reasons for that. One is you might have to create a procedure around it. This is something I really recommend rather than making exceptions for everyone.Ġ3:41- 04:03 So you’re not leaving them hanging, but you’re also not making a decision based on urgency. Sometimes people will ask you something and, to be honest, you don’t know the answer to it then it's ok to go back and talk to your coach or your mentor to see if they have experienced that before.Ġ4:21- 04:27 Just be okay with not responding right away and giving yourself time to get a good response.Ġ4:42- 04:51 Create a procedure that allows people and yourself to go back to your client and say “Here’s what we do.” like an SOP.Ġ4:52- 05:15 A perfect example is refunds. If somebody asks for a refund, if you don’t have any terms & conditions in place, now’s the perfect time to create them. You might not be able to enforce it with this particular client, but at least you can go back and say, “I can make an exception this time, but for the future, this is the new procedure.”Ġ5:27- 05:45 Awkward conversations are just a fact of business. It could be something you just haven’t thought of it before or it hasn’t come up for you before. Or, just to be honest, sometimes people can be really difficult and it’s got nothing to do with you at all.Ġ6:15- 06:40 The truth is, when you give it a little bit of time, you realize that it’s just a journey in business.
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